Store Manager /Customer Service
This full time position is responsible for overseeing Customer Care and ensuring that Silk Bridal Easton delivers the highest level of customer service possible. The Customer Care Manager focuses on the day-to-day supervision of employees, including performance management, staffing needs, and employee development. This position is also responsible for directing workflow, resolving escalated customer concerns to achieve superior customer satisfaction, and facilitating customer service best practices to align with the strategic goals of Silk Bridal Easton. Weekends are REQUIRED for this position. Working Days Wednesday - Sunday.
REQUIREMENTS:
Outstanding customer service
Proficient with MS Office, Outlook
At least three years customer service experience
COMPETENCIES:
Attention to detail
Customer focused
Time management
Conflict resolution
Effective communication
Problem solving skills
Work well under pressure and maintain professionalism during stressful situations
Results driven
Please apply at:
https://www.ziprecruiter.com/job/342a4044
Receptionist- Full time Wednesday through Sunday
Silk Bridal Easton is looking for a Receptionist to join our team!
Position Summary
We are seeking an outgoing and adaptable Bridal Receptionist to assist with store management and maintain client morale. The perfect candidate would possess excellent communication skills and be able to thrive in a fast paced environment.
Responsibilities:
Front Desk
• Welcome and check-in customers in a friendly and professional manner
• Efficiently receive and direct phone calls
• Assist in scheduling appointments based on customers’ shopping needs, store time constraints and consultant availability
• Respond to email and phone inquiries from customers and vendors
• Appropriately address customer questions and concerns in a mature and timely manner
• Initiate and maintain beneficial relations with customers to generate positive feedback and drive sales
• Ensure quality face-to-face and online interaction with customers
• Assist with documenting and organizing store inventory
• Perform various other tasks as needed
Point of Sale
• Work in conjunction with sales team to give customers the best in store experience
• Organize materials for upcoming appointments to ensure proper consultant-customer contact
• Inform customers of Bridal Boutique policies, promotions, and bridal timelines to promote transparency throughout all stages of the shopping experience
• Ensure a smooth checkout experience for customers by executing transactions through BridalLive software
• Assist sales team as needed
Requirements:
• Excellent communication skills
• Positive attitude
• Works well in a team atmosphere
• Experience in customer service required
• Experience in bridal preferred
Bridal is busiest on the weekends. Which means this candidate WILL be working weekends consistently. There will be no exceptions made for candidates that can't consistently be available for this schedule.
If this sounds like the perfect job for you please send an email with the words “I love weddings” in the subject line to hiringatsbe@gmail.com so we know you have read this and will take this opportunity seriously. Please introduce yourself in the email and tell us a little bit about why you would be perfect for the job. Please also include your availability. We are looking forward to finding a few great people to join our team. We use email so be sure to check your email.
Job Type: Part-time
Pay: $12.00 - $15.00 per hour
Experience Preferred
Position Summary
We are seeking an outgoing and adaptable Bridal Receptionist to assist with store management and maintain client morale. The perfect candidate would possess excellent communication skills and be able to thrive in a fast paced environment.
Responsibilities:
Front Desk
• Welcome and check-in customers in a friendly and professional manner
• Efficiently receive and direct phone calls
• Assist in scheduling appointments based on customers’ shopping needs, store time constraints and consultant availability
• Respond to email and phone inquiries from customers and vendors
• Appropriately address customer questions and concerns in a mature and timely manner
• Initiate and maintain beneficial relations with customers to generate positive feedback and drive sales
• Ensure quality face-to-face and online interaction with customers
• Assist with documenting and organizing store inventory
• Perform various other tasks as needed
Point of Sale
• Work in conjunction with sales team to give customers the best in store experience
• Organize materials for upcoming appointments to ensure proper consultant-customer contact
• Inform customers of Bridal Boutique policies, promotions, and bridal timelines to promote transparency throughout all stages of the shopping experience
• Ensure a smooth checkout experience for customers by executing transactions through BridalLive software
• Assist sales team as needed
Requirements:
• Excellent communication skills
• Positive attitude
• Works well in a team atmosphere
• Experience in customer service required
• Experience in bridal preferred
Bridal is busiest on the weekends. Which means this candidate WILL be working weekends consistently. There will be no exceptions made for candidates that can't consistently be available for this schedule.
If this sounds like the perfect job for you please send an email with the words “I love weddings” in the subject line to hiringatsbe@gmail.com so we know you have read this and will take this opportunity seriously. Please introduce yourself in the email and tell us a little bit about why you would be perfect for the job. Please also include your availability. We are looking forward to finding a few great people to join our team. We use email so be sure to check your email.
Job Type: Part-time
Pay: $12.00 - $15.00 per hour
Experience Preferred
